SOC Monitoring & Alerting
Operate security monitoring as a measurable service that turns telemetry into actionable alerts, cases, and decisions, aligned to business criticality and response expectations.
Security monitoring only creates value when it reliably drives decisions and actions. This use case focuses on operating monitoring as a service with clear priorities, quality measures, and escalation paths.
Outcomes¶
- Lower mean-time-to-detect (MTTD) for critical threats
- Reduced alert noise and improved analyst productivity
- Consistent triage and escalation aligned to business impact
- Better reporting on detection coverage and operational performance
Typical scope¶
- Alert triage and case management processes
- Prioritization by service tier, data sensitivity, and threat severity
- Escalation pathways (IT, service owners, legal, risk)
- Monitoring service metrics (quality, timeliness, backlog, coverage)
GenAI-enabled execution¶
Autonomous specialist agents can triage alerts, enrich cases, and draft analyst summaries, while humans retain authority over high-impact actions (containment, account suspension, customer disclosures).