Communications & Disclosure

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Coordinate internal and external communications during incidents so stakeholders receive timely, accurate information and the organization meets regulatory, contractual, and customer obligations.

Incident communications are a business-critical function. Poor communication can amplify financial, legal, and reputational impact even when technical containment is effective.

Outcomes

• Faster, more consistent stakeholder updates during incidents
• Reduced reputational impact through clear and accurate messaging
• Better compliance with notification obligations and timelines
• Clear coordination between security, legal, risk, and communications teams

Typical scope

• Stakeholder mapping (executives, service owners, customers, regulators)
• Decision gates for disclosure (what is known, what is confirmed)
• Message templates and approval workflows
• Post-incident communications and customer support alignment

GenAI-enabled execution

Agents can draft status updates, FAQs, and regulator-ready narratives, while human approval remains mandatory before any external communication.