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Incident Intake & Triage

Cybersecurity Respond (Cybersecurity Incident Response) Communications & Disclosure Containment & Eradication Incident Intake & Triage Investigation & Forensics Lessons Learned & Improvement
Cybersecurity Respond (Cybersecurity Incident Response) Communications & Disclosure Containment & Eradication Incident Intake & Triage Investigation & Forensics Lessons Learned & Improvement
New to this diagram? Learn about the method: Use Case Tree · Use Case · Outcome

Standardize how potential security incidents are reported, classified, and routed so the right teams respond quickly and consistently based on business impact.

Incident intake and triage ensures signals (alerts, reports, anomalies) turn into timely decisions. It prevents delays caused by unclear thresholds, ownership, or escalation paths.

Outcomes

  • Faster time-to-triage and clearer prioritization
  • Consistent severity classification aligned to business criticality
  • Reduced confusion during high-pressure situations
  • Better coordination across security, IT, service owners, and leadership

Typical scope

  • What qualifies as an incident vs. an operational issue
  • Severity and impact criteria (service tier, data sensitivity, exposure)
  • Routing rules and on-call responsibilities
  • Initial containment decision framework and approvals

GenAI-enabled execution

Agents can summarize incoming reports, propose severity, and draft case records, while approvals remain with accountable incident leaders for high-impact actions and communications.