Contacts

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Contacts manages individuals serving as contacts for entities, tracking their roles, responsibilities, and relationships, and handling contact information in compliance with privacy regulations. This use case addresses managing multiple types of contacts with different roles, tracking contact role changes over time, understanding contacts across multiple entities, linking contacts to privacy preferences and consent records, connecting contacts to communication history and preferences, linking contacts to regulatory requirements and filing obligations, and supporting regulatory compliance, communication efficiency, and corporate governance through comprehensive contact management.

The Challenge

Organizations face challenges in legal entity contact management:

• Contact diversity — Entities have multiple types of contacts with different roles and responsibilities
• Role changes — Contact roles change over time (appointments, resignations, terminations)
• Multiple entities — Individuals may be contacts for multiple entities
• Data quality — Maintaining accurate and up-to-date contact information
• Privacy regulations — Managing contact data in compliance with GDPR and other privacy regulations
• Relationship complexity — Understanding relationships between contacts, entities, and other individuals
• Communication management — Ensuring appropriate communication channels and preferences
• Regulatory requirements — Different jurisdictions require different contact information for filings

Why EKG is Required

Enterprise Knowledge Graphs provide powerful contact management capabilities:

• Relationship modeling — Connect contacts to entities, roles, and other contacts
• Role tracking — Track contact roles and responsibilities over time
• Multi-entity view — Understand contacts across entity networks and relationships
• Temporal tracking — Maintain historical records of contact appointments and changes
• Privacy management — Link contacts to privacy preferences and consent records
• Communication integration — Connect contacts to communication history and preferences
• Regulatory integration — Link contacts to regulatory requirements and filing obligations
• Network analysis — Identify contact networks and relationships across entities

Business Value

• Regulatory compliance — Meet requirements for contact information collection and maintenance
• Communication efficiency — Ensure accurate contact information for effective communication
• Corporate governance — Support corporate governance through accurate contact management
• Relationship insights — Understand contact relationships and networks across entities
• Data quality — Improve contact data quality through validation and deduplication
• Operational efficiency — Automate contact management and reduce manual data entry